FAQs

May I receive a quote?

Yes! Please use our "Request for quote" button on each product page. A quote will be sent in 24 to 48 hours.

Do you have a certain product in stock?

If a product page has the "Add to cart" button, then the product is in stock.
If a product page has the "Place Backorder" button, then generally the order will be filled in 7 to 10 days.
If you can't find a product, please start a chat and provide the manufacturer and model number.

How long will my shipment take?

We offer many shipping options that can be selected at checkout.
All in-stock orders will be processed by 4pm EST (Monday - Friday). *Orders with fabricating or programming may take longer to process.
Generally, backorders take 7 to 10 days to fulfill orders. Please start a chat for a more precise delivery date.

When will my backorder arrive?

Generally, backorders take 7 to 10 days to fulfill orders. Please start a chat for a more precise delivery date.

Can I pick my order up?

Yes! Please select the pickup option at checkout. *Pickup orders must be collected by the cardholder. The card used to process payment and a government ID will be required.

Can I place a tax-exempt order?

Yes. If your organization qualifies for a sales tax exemption, please email a valid sales tax exemption certificate to info@atlanticradiocorp.com.

Our team will review the documentation and update your customer account accordingly. Please submit your exemption certificate before placing your order to ensure the appropriate tax exemption is applied.

Do you ship internationally?

Yes! We proudly ship worldwide, and all available shipping options will be displayed at checkout. Please note that once your order leaves our facility, responsibility for the shipment transfers to you, the customer. International packages may face delays, customs fees, or other circumstances beyond our control.

Because carriers do not guarantee delivery across all regions, we cannot provide insurance, replacements, or refunds for international orders that are lost, delayed, or held in customs. By placing an international order, you acknowledge and accept these terms.